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20121201
20121231
STATION
KQED (PBS) 2
KQEH (PBS) 1
KRCB (PBS) 1
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Search Results 0 to 3 of about 4 (some duplicates have been removed)
PBS
Dec 14, 2012 4:30pm PST
. >> the city street sweepers didn't come often enough so he bought his own street sweeper and has one of his staff people take care of that frequently. it is a be bit extreme i know that but at some lel it has to register with his customers and pay him back in many, many ways, as i travel the world i love spotting examples of great customer service and hospitality, such as the coffee shop who writes, enjoy with whip cream on the top of a the bellman who goes to a neighboring hotel to find a foam pillow for me. the water dish for pets outside a bakery in our neighborhood. none of these is going to win a major business prize, but they do this: they separate themselves from the competition and give us a reason to keep coming back. i don't know what business you are in, but i know lots of other people speak and write like i do, am always looking for ways to offer something that others do not. ask your staff, ask your customers, what's our version of street sweeping? i'm lou heckler. >> finally tonight, the story we have to acknowledge, many of us with kids, grandkids, nieces and nephews here, su
Search Results 0 to 3 of about 4 (some duplicates have been removed)